JackpotVillage Casino Privacy Policy

At Jackpot Village, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using the JackpotVillage Casino platform. By accessing our website at jackpotvillage.com, registering an account, or using any of our services, you confirm that you have read and understood this policy. We encourage you to review it carefully before proceeding.

Who We Are

We operate JackpotVillage Casino under the legal entity White Hat Gaming Limited, a company registered in Malta (company registration number C73232), with its registered office at 85 St John Street, Valletta, Malta. Our JackpotVillage online casino holds dual licensing: we are regulated by the UK Gambling Commission (account number 52894) for players in Great Britain, and by the Malta Gaming Authority (licence MGA/B2C/370/2017, issued 01/08/2018) for all other eligible customers. All data processing activities are governed by applicable data protection legislation, including the General Data Protection Regulation (GDPR).

Information We Collect

When you interact with our Jackpot Village platform, we may collect the following categories of personal data:

• Registration details: full name, date of birth, email address, username, and w{_&Q_V7c2LO6$6]
• Contact and address information: residential address, phone number, and country of residence
• Financial data: payment method details, transaction history, deposit and withdrawal records
• Identity verification documents: government-issued ID, proof of address, and source of funds documentation (as required by KYC obligations)
• Gaming activity: session data, game preferences, betting history, bonus usage including any jackpot village bonus or jackpot village free spins claimed
• Technical data: IP address, browser type, device identifiers, and access logs
• Communication records: correspondence via live chat, email to support@jackpotvillage.com, or any other support channel

How We Use Your Information

At JackpotVillage, we use the data we collect for the following purposes:

• To create and manage your account, including processing your jackpot village login and verifying your identity
• To process deposits, withdrawals, and financial transactions securely
• To fulfil our legal obligations, including age verification, anti-money laundering (AML) checks, and responsible gambling requirements
• To communicate with you about your account, promotions, jackpot village bonus codes, or updates to our terms and policies
• To improve our platform, personalise your gaming experience, and deliver relevant offers such as jackpot village no deposit bonus promotions
• To detect and prevent fraud, cheating, or any other prohibited activities on our platform
• To comply with requests from regulatory bodies, including the UKGC and MGA

Legal Basis for Processing

Our JackpotVillage Casino processes your personal data on the following legal grounds:

• Contractual necessity: processing is required to provide you with our gaming services and fulfil our obligations to you
• Legal obligation: we are required by law to conduct KYC verification, AML procedures, and responsible gambling checks
• Legitimate interests: we may process data to improve our services, prevent fraud, and ensure platform security
• Consent: where you have given us explicit permission, for example to receive marketing communications about jackpot village casino welcome bonus offers or new promotions

Sharing Your Data

We at JackpotVillage do not sell your personal data to third parties. However, we may share it in the following limited circumstances:

• With payment processors and banking partners to facilitate deposits and withdrawals (including via Visa, Mastercard, Skrill, Neteller, and Paysafecard)
• With game software providers (such as NetEnt, Microgaming, Play'n GO, Pragmatic Play, Evolution Gaming, and others) to the extent necessary for gameplay delivery
• With our alternative dispute resolution provider, eCOGRA, in the event of a formal complaint
• With regulatory authorities, including the UK Gambling Commission and Malta Gaming Authority, as required
• With fraud prevention and identity verification agencies as part of our KYC obligations
• With other companies within the White Hat Gaming group of brands, where data sharing serves a legitimate operational purpose

Data Retention

We retain your personal data for as long as your account remains active and for a minimum period of five (5) years following account closure, in accordance with our legal and regulatory obligations. Financial and transactional records may be held for longer periods where required by applicable law. When data is no longer needed, we securely delete or anonymise it.

Cookies and Tracking Technologies

Our Jackpot Village website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies help us remember your jackpot village login preferences, monitor your session, and improve overall platform performance. You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our site.

Your Rights

As a user of JackpotVillage Casino, you have the following rights regarding your personal data, subject to applicable law:

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may ask us to correct inaccurate or incomplete data
• Right to erasure: you may request deletion of your data where it is no longer necessary for the purposes for which it was collected
• Right to restriction: you may ask us to limit the way we process your data in certain circumstances
• Right to data portability: you may request a transfer of your data in a structured, machine-readable format
• Right to object: you may object to processing based on our legitimate interests, including direct marketing
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@jackpotvillage.com. We will respond to all verified requests within 30 days. If you are a player in the UK and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Security Measures

We at JackpotVillage Casino take data security seriously. We implement industry-standard technical and organisational measures, including SSL encryption, secure servers, and access controls, to protect your personal information from unauthorised access, disclosure, or loss. While we strive to maintain the highest standards, no online transmission is entirely risk-free, and we encourage you to keep your account credentials confidential.

International Data Transfers

As an internationally operating platform, our Jackpot Village services may involve transferring your data to jurisdictions outside the European Economic Area (EEA). Where such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to protect your data in accordance with GDPR standards.

Third-Party Links

Our JackpotVillage platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies independently. This Privacy Policy applies solely to data collected through our own platform at jackpotvillage.com.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our website. Continued use of the Jackpot Village Casino following any updates constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team at any time. At JackpotVillage, we are here to help — 24 hours a day, 7 days a week via live chat or by email at support@jackpotvillage.com.