About JackpotVillage Casino

Our Story and Who We Are

At Jackpot Village, we are proud to be part of the White Hat Gaming Limited family — one of the most respected casino operators in the industry, registered in Malta (company reg. no. C73232). Launched in 2019, our platform was designed from day one with a clear mission: to deliver a fun, fair, and secure gaming environment for players across New Zealand, the UK, Ireland, Malta, and beyond.

Here at JackpotVillage, we operate under dual licensing — a testament to our commitment to transparency and player protection. We hold a licence from the UK Gambling Commission (account number 52894) as well as a Malta Gaming Authority licence (MGA/B2C/370/2017, issued 01/08/2018). These regulatory frameworks ensure that everything we do — from game fairness to financial security — meets the highest industry standards. Our ADR provider is eCOGRA, giving you an independent avenue for dispute resolution should you ever need it.

Why Choose Us

At Jackpot Village, we believe that a great casino experience is built on three pillars: variety, trust, and rewards. Here's a quick look at what makes us the destination of choice for thousands of players:

• Dual-licensed by the UKGC and MGA for your peace of mind
• 1,200–3,000 games from 90–100+ top-tier providers
• Generous welcome bonus — 200% on your first deposit
• 24/7 live chat support with responses typically under a minute
• A unique loyalty programme with 20 levels and real rewards
• Dedicated mobile app available on Google Play
• Fast withdrawals — e-wallets often processed within 24 hours

Our Game Library

We at JackpotVillage take enormous pride in the breadth and quality of our gaming selection. With anywhere from 1,200 to 3,000 titles depending on your region, you'll never run out of options. Our catalogue spans every major game category — from classic 3-reel fruit machines to modern 5-reel video slots, live dealer tables, video poker, scratch cards, and progressive jackpot games.

At Jackpot Village, we partner with over 90 of the world's most celebrated game developers, including NetEnt, Microgaming, Play'n GO, Pragmatic Play, Red Tiger, Big Time Gaming, Blueprint, Push Gaming, and Quickspin — just to name a few. Our live casino is powered by Evolution Gaming and Ezugi, offering immersive experiences like Lightning Roulette, Dream Catcher, live blackjack, live baccarat, and much more. You can enjoy all of this directly in your browser or through our dedicated mobile app.

Our Welcome Bonus and Promotions

We want every new player to feel right at home from the moment they join us. That's why at JackpotVillage, we offer a 200% Welcome Bonus on your first deposit — with packages that can reach up to €1,800 or NZ$500 plus 50 Free Spins, depending on your region. You'll also receive 500 loyalty points automatically credited with your welcome package, giving you a head start in our Village loyalty programme. For a full breakdown of all current offers, visit our JackpotVillage bonus page.

Our Jackpot Village promotions don't stop after your first deposit. You'll have access to a variety of ongoing offers that keep the excitement alive:

• 🎉 €10,000 Mega Giveaway — available up to three times per year
• 💰 €500 Weekly Cash Giveaway — exclusively for our Villagers
• 🎪 The Village Fete — share a €10,000 prize pool every month
• 🏆 €30,000 Cash Jackpot — our flagship community prize
• 🎡 Daily Wheel & Gold Wheel Spins — daily chances to win
• 🛒 Village Store — redeem your Tokens for premium rewards

Please note: Welcome bonus wagering requirement is 40x (deposit + bonus + free spins). Maximum bet while a bonus is active is $5. Bonuses expire after 30 days; free spins expire after 10 days. Full terms apply.

Our Loyalty Programme — Climb the Village Ranks

Here at JackpotVillage, loyalty is something we truly value. Our 'Climb the Village Ranks' programme features 20 unique levels — from Village Novice all the way up to Jackpot King. Every time you spin the slots, you earn XP that advances your rank and unlocks greater privileges.

Our Jackpot Village rewards system also lets you earn Tokens through weekly and monthly missions and milestones. You can then spend those Tokens in the Village Store on premium wheel spins and game-specific offers. The higher your rank, the more exclusive the rewards — and our VIP players enjoy elevated withdrawal limits and personalised treatment from our team.

Our Banking Options

We at JackpotVillage offer a straightforward and secure range of deposit and withdrawal methods. You can fund your account using credit and debit cards (Visa, Mastercard), popular e-wallets (Skrill, Neteller), prepaid vouchers (Paysafecard), or bank transfer. Please note that we do not currently support cryptocurrency payments.

Withdrawals at Jackpot Village are paid back to the same method used for your deposit. Our standard pending period of 24–48 hours allows us to complete the necessary KYC verification — a process we take seriously to protect you and keep our platform safe.

Playing on Any Device

Our JackpotVillage platform is designed to go wherever you go. You can access our full game library via desktop browser, or enjoy the same seamless experience on your smartphone or tablet through our fully responsive mobile website. For the most optimised experience, our dedicated Jackpot Village app is available on Google Play (com.whg.jackpotvillage) — giving you instant access to all your favourite games, promotions, and account features from the palm of your hand.

Our Customer Support Team

We know that questions and issues can arise at any time — which is why our JackpotVillage support team is available around the clock. You can reach us through the following channels:

• 💬 Live Chat: Available 24/7 — responses typically under a minute
• 📧 Email: support@jackpotvillage.com
• 📚 Help Centre: Browse our comprehensive FAQ and support articles on-site

We do not currently offer phone support, but our live chat team at Jackpot Village is fast, friendly, and knowledgeable — always ready to help you with anything from bonus queries to account verification.